Booking Terms and Conditions

Welcome to Booking Terms and Conditions!

These terms and conditions outline the rules and regulations for the use of Synergy Serviced Accommodation Ltd's Website, located at https://staysoxfordshire.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Booking Terms and Conditions if you do not agree to take all of the terms and conditions stated on this page.

Booking Terms and Conditions

1. Definitions & Interpretation

In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:
“Booking” means an offer from you to us to hire one of our properties on the terms of this agreement.
“Managing agent” “us” or “we” refers to Synergy Serviced Accommodation Limited offering serviced properties on behalf of the property owners.
“Client” is the person who arranges the accommodation – they could also be the guest.

“Additional Charge” means a charge or fee that is additional to the rental and includes those specified as an ‘additional charge’ in these terms and conditions or in the Booking, and also any other reasonable charge or fee incurred by you under these terms and conditions.
“Guest” is any adult authorised by us to reside at the property – they could also be the client.
“Apartment or property” is an accommodation managed by Synergy Serviced Accommodation Limited on behalf of the owner of it.
“Furniture and appliances” means such furniture and appliances usually found within the apartment and any other items which we agree to provide;
“Inclusive Services” means electricity, gas, water, sewerage, council tax, TV licence, housekeeping, linen and towel change once per week.

1. Synergy Serviced Accommodation Limited is a Private Limited company registered in England and Wales under company number 14471300 of 7 Bell Yard, London, WC2A 2JR.

2. The Supplier means the individual, company, organisation or partnership which supplies the sleeping accommodation also known as (“us”, “we”, “our”). and you the person making the booking and all adult members of your party who will be staying in any of our apartments (“you”, “your”, “client”, “guest”) the identity and details of the Supplier will be confirmed in the booking confirmation email supplied by Synergy Serviced Accommodation Limited. By making a booking for one of our accommodations you hereby accept to abide by these terms and conditions as follows:
   
   

2. Terms

1. You agree that the purpose of the occupation is for a holiday or short-term stay, and therefore you will not be entitled to any tenant rights under any statutory provision including, without prejudice to the foregoing generality, any assured tenancy or assured Shorthold tenancy under the Housing Act 1988, the Rent Act 1977, or any tenancy arising under.

2. You understand that your stay with us as client or guest is not to create the relationship of landlord and tenant between Synergy Serviced Accommodation Limited and between yourself or the client and is not intended to give exclusive possession.
   

3. Our rates are subject to change without notice unless otherwise agreed by us in writing. This will not affect any current or future bookings you have already made and received confirmation from us.
   

4. VAT is charged as appropriate.

3. Occupation Agreement

1. You must be 18 years or over when you book our accommodation. No one under the age of 18 may stay at the property without an adult of 18 years or older present.

   
   

2. Your booking is only confirmed upon receipt of our Booking Confirmation email and we may refuse to accept any booking for whatever reason.

   
   

3. We permit you to occupy the property as a holiday let for the agreed hire period only and subject to the Terms and Conditions of Hire, such occupation being by you personally and only such guests named in the booking, and to use the Inclusive Services. The actions and any damages of any visitor to the property are your sole legal responsibility.

   
   

4. Increasing your length of stay will be possible only where there is availability.

   
   

5. You may arrive at our accommodation from 3pm onwards on the first day of your booking and, unless otherwise agreed, you must leave by 11am on the final day of your booking.

   
   

6. We reserve the right to order any excess occupants to vacate the property should the number of people permitted to occupy an apartment be exceeded (which would be in breach of Health and Safety Regulations).

   
   

7. A Security camera with a live video feed is attached to the front and the back of the property to ensure that these terms and conditions are not broken and this footage will be used to provide evidence in the case of any dispute or deposit claim regarding excess guests.

4. Cancellation / Alteration of your Booking by you

1. We will use our reasonable endeavours to accommodate your requests for alterations of your Booking, subject to other available dates.

   
   

2. If you wish to cancel the whole or any part of your booking and you notify us in writing (see our contact details below) more than 7 (seven) days in advance of your date of arrival, no cancellation fee will be charged, please note deposits are non-refundable (unless stated differently at the time of booking).

   
   

3. No refunds will be made if you do not arrive for your agreed-upon term of occupation.

   
   

4. If cancelled within 7 days of your arrival date, or in the case of a no-show, the total price of the reservation will be charged.

5. Changes to your Booking by us

1. In the extremely unlikely event that we have to cancel or make an amendment to your accommodation booking, we will use all reasonable efforts to contact you as soon as possible. If this occurs, the booking will be treated as cancelled and we will refund any money you have paid to us within 7 days of any cancellation.

   
   

2. We shall not be liable for changes, cancellations or any other effect on your booking due to events beyond our reasonable control (force majeure), including (by way of example only and without limiting the generality of the foregoing) terrorist activity, industrial disputes, natural or manmade disasters, fire, public health disasters, and adverse weather conditions.

6. Loss, Damage, Inappropriate Behaviour and Security Deposit

1. A security deposit to cover your obligations under this Agreement may be taken by us prior to check-in. Any security deposit will be returned to you in full (or any payment authorisation cancelled) upon the accommodation being returned to us in accordance with the terms of this Agreement.

   
   

2. Please ensure that you inspect the Property upon check-in. Unless we receive notification otherwise, within 24 hours of occupation we will be entitled to assume that you have fully accepted that the condition of the accommodation is at stated in the advertisement, and in good repair, condition and in a clean and tidy state and you will waive any right to claim otherwise.

3. Any damage to the accommodation and its contents will become your responsibility upon check-in and will remain with you until you check out. You will be liable for all loss or damage caused during the rental period, and for any reasonable loss of rental resulting from such loss or damage.

   
   

4. Any evidence found of guest(s) smoking within the property will incur a deep cleaning fee of £150.00 to remove the smell to the property and contents.

5. Anyone found using or under the influence of illegal drugs or substances classified under the Misuse of Drugs act (1971) will be reported to the police and asked to leave the premises without a refund. Any evidence or suspicion of drug use on our premises will also be reported immediately to the police, this includes recreational drug use.

   
   

6. No daily housekeeping service is provided – While linens and bath towels are included in the unit, daily maid services are not included in the rental rate. However, it is available for an Additional Charge. No towels or linens are to be taken from the property.

   
   

7. Where you are liable for loss or damage under clause we may withhold some or all of your deposit to cover the same and our administration fees associated with repairing or dealing with the loss or damage. These will be Additional Charges.

7. Payment for Accommodation Services

1. Should the payment of the full amount of your booking not reach our account at least 5 days before your arrival date, we reserve the right to cancel any bookings made.

   
   

2. If you fail to pay any sum that is due under this agreement when due, then you will pay us, on demand, interest on the unpaid sum in accordance with (if you are a consumer) 4% above the Bank of England base rate. Such interest shall accrue on a daily basis from the due date until we receive payment in full cleared funds, whether before or after any judgement.

   
   

3. We expect the accommodation to be left in a reasonable state on departure, including rubbish being placed in rubbish bins, and unclean dishes/crockery cleaned. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an Additional Charge at a cost of £20 per hour.

   
   

4. UK legislation provides that smoking is not permitted in Serviced Accommodation. Smokers must vacate the building should they wish to smoke and clear the front or rear of the building by at least 5 meters.

   
   

5. Falsified Bookings – Any booking obtained under false pretence will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

8. Keys

1. Unless otherwise agreed, the owners will issue to the client or guest one set of keys to the property. If at any time the client or guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) and charge the client or guest a fee of £150.00.

   
   

2. If the guest locks him or herself out of the property and requires the owners’ assistance to re-enter the property, we reserve the right to charge an administration fee of £20.00, as an Additional Charge in order to send someone to you. We advise keeping the keys in the locked key box when not in the property and hanging on the hooks or in the back of the door when inside the property.

   
   

3. We retain keys to the property at all times and will access the property to provide the services set out in this agreement, any necessary maintenance, to inspect the property and carry out repairs to the structure, roof, exterior or any services, appliances or equipment therein. We reserve the right to enter the property at any reasonable time during your stay for essential maintenance or if we suspect the property is being misused or in case of any emergency. We will make reasonable efforts to contact you before entering the property.

9. Client’s Obligations

The client will guarantee the following: –

1. Guests will not keep any animals, insects, birds or reptiles in the property, without our permission.

   
   

2. When guests with children under the age of 12 occupy the property, the guest undertakes to provide all suitable childproofing safety requirements.

   
   

3. Guests will not do or permit any act reasonably likely to make any insurance policy on the property void or voidable or increase the premium.

   
   

4. Guests will not do anything that may cause a nuisance or annoyance to the owners or to any other occupier or guest of adjoining properties or do anything at the property that is illegal or immoral. Noise disturbance after 10pm and before 7am will be reported to the local Council.

   
   

5. At the end of this agreement the property is cleared of the guest’s effects and left in good repair and clean condition. The client will pay for the repair or replacement of such items of the fixtures, furniture, furnishings and other effects as shall be broken, lost, damaged, or destroyed save for reasonable wear and tear.

   
   

6. Guests will use the Property for private purposes only and not for any business use (except normal day to day working usage such as working from home laptop, etc).

   
   

7. Guests will not hold any form of business meeting at the property.

   
   

8. Guests agree not to film or create any form of multimedia at and containing the property, except with express permission granted prior to.

   
   

9. The client will not assign, underlet, sub-license, charge or part with possession of whole or any part of the property, take in lodgers or share occupation of the property with any person in any way.

   
   

10. Guests will not sell, loan, charge or otherwise dispose of or part with possession of any of the contents located at the property including without limitation the owners’ furniture and effects.

    
    

11. Guests will not block or put food (including rice) or damaging substances into the sinks, baths and lavatory cisterns or waste or soil pipes in the property or allow them to overflow, and will immediately report any such blockage, etc, to us.

    
    

12. Guests will not leave the entrance door or windows to the property open but ensure that all door and window locks are properly engaged at all times. All windows must be closed when not in the accommodation or during bad weather.

    
    

13. Guests will take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated. Extractor fans located in the bathrooms and en-suites must be switched during showering to prevent damage to the accommodation.

    
    

14. Guests will not change any lock to the property or have any duplicate keys made.

    
    

15. Guests will notify us as soon as is practicably possible of (a) any plumbing, electrical or general problem or (b) any damage to the property or its contents, and shall desist from attempting to remedy such problem on their own.

    
    

16. Guests will notify us of any damage to the property or its contents as soon as is practicably possible.

    
    

17. Guests will maintain properly insured, to their full replacement value, all of their personal property, which is kept either at the property or on the guest’s person.

    
    

18. Guests will use all equipment provided at the Property strictly in accordance with its operating instructions and not for any purpose other than its intended use.

    
    

19. The number of people occupying the property does not at any time exceed the maximum number of permitted occupants as set out in your booking of the relevant property.

    
    

20. Guests will not install any portable cooking appliances, rice cookers, camping stoves or similar items in the accommodation.

    
    

21. You indemnify us and will keep us indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by us (except any incurred as a result of our default) in connection with this Agreement or in connection with any use or misuse of the accommodation, except for personal injury or death caused by our act or omission.

10. Our liability for Death, Personal Injury, Loss of Property, Lack of Services, etc.

1. We accept no liability for death or personal injury to you or any members of your party unless this results from an act or omission on our part.

   
   

2. Any guest using their own electrical appliances (hairdryers, curlers, tongs, shavers, personal computers, personal stereos etc), must use the appropriate UK adaptor. Non-UK plugs used without the appropriate adaptor/transformer are a serious fire risk. Please ensure that all heated appliances are switched off and stored safely before leaving the apartment. Guests found to be in breach of this rule may be asked to leave with immediate effect.

   
   

3. You must take all necessary steps to safeguard your personal property and we accept no liability to you in respect of damage to, or loss of, such property unless caused by negligence on our part.

   
   

4. Cars and their contents are parked at their owners’ risk; we accept no liability for damage or theft. Please ensure that cars are locked and possessions are left out of sight.

   
   

5. Property left in the accommodation will be kept for 2 weeks after departure or forwarded at the guest’s expense if requested.

   
   

6. Save where there is a total failure to provide useful accommodation as reasonably expected under this agreement, we cannot be held responsible for any failure or interruption to services to the accommodation, for example, gas, water and electricity, or for any damage, disturbance or noise caused as a result of maintenance work being carried out in or around the property.

   
   

7. We shall have no liability for any loss which was not foreseeable at the time we entered into this Agreement or losses not caused by our breach of this Agreement, and, if you are entering this Agreement in the course of a business, we shall have no liability for any loss of profit, loss of or damage to goodwill, increased costs, loss of anticipated savings, loss of business, or any special, indirect or consequential loss (whether arising through breach of contract), including (without limitation) negligence, or breach of statutory duty. In any case our total liability to you is limited to the total cost of your reservation.

11. Maintenance Call-Outs

Should a guest or client report that a service or an appliance is faulty and subsequent inspection confirms that the appliance was not faulty, but was not being operated properly by the guest, and where usage instructions have been provided, we reserve the right to charge the guest for the maintenance call out.

12. Wireless Broadband Internet and Hardwire

Wireless Broadband Internet is usually available at our accommodation, however, we will not be liable for loss of this service due to connection, environmental or human error and no support service is available. For this reason, wireless broadband internet is not a contractual provision. We do not assume any responsibility for any damage to your device hardware or software or the data contained on it, nor the security of any data transferred over the internet. Guests are responsible for the protection of their devices from loss of data, unauthorised access or viruses. All usage of the broadband must be within normal usage amounts and you agree not to download, upload or share inappropriate or illegal media.

13. Termination of this Agreement

This agreement may be ended by us with immediate effect if:

1. the accommodation fee is not paid five days prior to the payment day, or if you are in breach of any of the terms or conditions set out in this document; or

   
   

2. the client becomes bankrupt, has an administration order made against him or her or has a judgment enforced or entered against him or her.

   
   

3. We may also terminate this agreement at any time and for any reason on giving the client reasonable notice.

   
   

4. The client will, at the end of the accommodation period, return to us all keys to the property and give us vacant possession of the property.

14. Data Protection

We are required to gather certain personal data about clients and guests for the purposes of satisfying operational and legal obligations. This personal data will be subject to the appropriate legal safeguards as specified in the Data Protection Act 1998 and GDPR. These principles specify the legal conditions that must be satisfied in relation to obtaining, handling, processing, transportation and storage of personal data. The principles require (amongst other things) that the personal data shall be obtained for a specified and lawful purpose and shall not be processed in any manner incompatible with that purpose.

15. Complaints

1. All complaints should be notified as soon as possible to us (contact details below) and we will do our best to resolve them in a timely manner.

   
   

2. If you are still not satisfied then within 14 days of the end of your stay, you should put your comments in writing to our email address, and we will use all reasonable efforts to resolve the matter as quickly as possible.

   
   

3. You can also complain to the booking agent you used for your apartment reservation.

16. Law

All matters arising from are subject to the law of England and Wales and, in the event of a dispute, you will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severance

If any provision (or part-provision) in these terms and conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If not possible, it shall be struck out. The rest of the agreement shall remain enforceable.